This Payment Policy explains how deposits, withdrawals, identity verification, and related financial matters are handled at Mamabet (mamabet.casino), operated by VENUS DEL ALMA LIMITADA, Costa Rica. By using the payment services on mamabet.casino, you confirm that you have read and agree to the terms set out below.

1. Operator Details

mamabet.casino is owned and operated by VENUS DEL ALMA LIMITADA, incorporated in Costa Rica, and licensed under Costa Rican regulations. All financial transactions on this site are processed in accordance with that regulatory framework and the terms stated herein.

2. Account Currency & Separate Balances

mamabet.casino supports both fiat currency (denominated in euros, with €-equivalent display) and cryptocurrency balances. These balances are kept strictly separate:

• Funds deposited via fiat methods must be withdrawn via fiat methods.
• Funds deposited via cryptocurrency must be withdrawn in cryptocurrency.
• Cross-method withdrawals (fiat deposit out via crypto, or vice versa) are not permitted.

Players should ensure they select the correct payment method at the point of deposit, as this will govern the available withdrawal routes for those funds.

3. Accepted Payment Methods

mamabet.casino accepts a wide range of fiat and cryptocurrency payment methods for both deposits and withdrawals. All deposits are processed instantly.

3.1 Fiat Deposit Methods

3.2 Cryptocurrency Deposit Methods

Cryptocurrency deposits are processed via CoinsPaid and CatPay. mamabet.casino supports 21 cryptocurrencies in total; the most commonly used are listed below.

A full list of supported cryptocurrencies is available within the cashier section of your mamabet.casino account.

4. Deposits — Terms & Conditions

• The standard minimum deposit is €20 (or cryptocurrency equivalent).
• To activate a step of the welcome bonus, a minimum deposit of €30 is required.
• All deposits are credited to your account instantly upon confirmation.
• mamabet.casino does not charge fees on deposits; however, your payment provider or network may apply its own transaction fees, for which mamabet.casino accepts no responsibility.
• Deposits made using funds that do not belong to you are strictly prohibited. Only deposit from accounts or wallets held in your own name.
• mamabet.casino reserves the right to request verification of a payment method before processing any withdrawal linked to that method.

5. Withdrawals — Methods & Time to Clears

Withdrawal requests are processed as promptly as possible. Cryptocurrency withdrawals are typically completed within a matter of hours; fiat withdrawals may take up to two business days depending on your bank or card issuer.

5.1 Fiat Withdrawal Methods

5.2 Cryptocurrency Withdrawal Methods

6. Withdrawal Limits

• Wins exceeding €50,000 (excluding progressive jackpot wins) may be settled in monthly instalments of up to €50,000 per month until the full amount is paid.
• Progressive jackpot wins are paid in full without instalment arrangements.
• Standard and daily withdrawal limits are subject to increase as a player advances through the five ranks of the Lucky Kitchen VIP programme.

7. Withdrawal Procedure

• All withdrawal requests must be submitted through the cashier section of your mamabet.casino account.
• Withdrawal requests are reviewed and, where all conditions are satisfied, processed within the timescales set out in Section 5 above.
• mamabet.casino reserves the right to carry out additional verification checks before approving a withdrawal, particularly for large amounts or where unusual account activity is detected.
• Withdrawals will only be made to a method previously used to deposit funds into the same account, subject to the fiat/crypto separation rule set out in Section 2.
• Pending withdrawal requests may be cancelled by the player through the cashier before they are processed; once processing has begun, cancellation may not be possible.
• mamabet.casino does not charge withdrawal fees; however, blockchain network fees or third-party processor fees may apply to cryptocurrency withdrawals and are borne by the player.

8. Identity Verification (KYC)

In accordance with our obligations to prevent fraud, money laundering, and underage gambling, mamabet.casino operates a mandatory Know Your Customer (KYC) process. Verification is conducted through Sumsub, a regulated identity verification provider.

8.1 When Verification Is Required

• KYC verification must be completed before your first withdrawal is processed.
• Additional verification may be requested at any time at mamabet.casino's discretion, including where account activity triggers a risk or compliance review.

8.2 Documents Required

• Government-issued photo ID: Passport, national identity card, or driving licence.
• Selfie: A clear photograph of you holding your ID document, as directed by the Sumsub verification flow.
• Proof of address: A utility bill, bank statement, or equivalent document dated no more than six months prior to submission, showing your full name and residential address.

8.3 Verification Timescales

KYC verification typically completes within 24 hours of all required documents being submitted. Where additional review is needed, our team will contact you via the email address registered to your account. Withdrawals will be held pending until verification is successfully completed.

8.4 Consequences of Failed Verification

If mamabet.casino is unable to verify your identity — or if documents submitted are found to be false, altered, or inconsistent with account information — we reserve the right to suspend your account and withhold any pending withdrawals pending further investigation. Where fraud or money laundering is reasonably suspected, relevant authorities may be notified and funds may be frozen in accordance with applicable law.

9. Bonus-Related Payment Conditions

Bonuses and promotional offers at mamabet.casino are subject to their own specific terms. The following points are of particular relevance to payments:

• Bonus funds and any winnings generated from them are subject to wagering requirements before withdrawal can be requested. The standard casino welcome bonus carries a ×40 wagering requirement on the bonus amount, to be completed within 10 days of the bonus being credited.
• The maximum permitted bet whilst clearing a bonus is €5 per round or spin.
• Slots contribute 100% towards wagering requirements; table games, live casino, and video poker contribute 0%.
• The sport welcome freebet carries a ×10 wagering requirement, valid for 7 days, with minimum qualifying odds of 1.80.
• The Friday Cashback promotion is credited as real money with no wagering requirement and no withdrawal cap. To qualify, your account balance must be below €10 at the time of crediting, and withdrawals in the preceding week must not have exceeded 60% of total deposits made in that period. Cashback funds are valid for 3 days.
• Only one bonus may be active at a time. Each welcome bonus step must be activated before the qualifying deposit is made; retroactive activation is not possible.
• Attempting to withdraw funds whilst an active bonus is pending will, in most cases, result in the forfeit of the bonus and any associated bonus winnings. Please refer to the specific bonus terms for each promotion.

Full bonus terms for all promotions are available on the mamabet.casino Promotions page.

10. Responsible Gambling & Payment Controls

mamabet.casino is committed to promoting responsible gambling. We provide tools to help players manage their spending and gambling behaviour. Players may contact our support team at any time to request:

• Deposit limits (daily, weekly, or monthly);
• Loss limits;
• Session time limits;
• A cooling-off period or self-exclusion.

These tools are designed to give you control over your play. We encourage all players to use them if they feel their gambling is becoming difficult to manage. If you are concerned about your gambling, please speak to our support team via 24/7 live chat, email, or Telegram.

11. Anti-Money Laundering (AML) Policy

mamabet.casino operates strict anti-money laundering procedures in accordance with applicable legislation and industry best practice. By using the payment services on mamabet.casino, you confirm that:

• All funds deposited are from legitimate sources and are not the proceeds of criminal activity;
• You are not attempting to use mamabet.casino to launder money or finance any unlawful activity;
• You are the rightful owner of all payment accounts and wallets used to transact on this site.

mamabet.casino reserves the right to carry out enhanced due-diligence checks, request source-of-funds documentation, delay or withhold withdrawals, and report suspicious activity to relevant authorities where required. Any player found to be in breach of our AML obligations will have their account suspended and funds withheld pending investigation.

12. Chargebacks & Disputed Transactions

Initiating a chargeback or payment dispute with your bank or card issuer without first contacting mamabet.casino to resolve the matter is considered a breach of these terms. If a chargeback is filed:

• Your account will be suspended immediately pending investigation;
• Any bonus funds, free spins, or winnings accrued may be voided;
• mamabet.casino reserves the right to pursue recovery of disputed funds through available legal channels.

If you believe a transaction on your account has been made in error, please contact our support team in the first instance. We will endeavour to resolve any legitimate dispute promptly.

13. Transaction Security

All financial transactions on mamabet.casino are transmitted using industry-standard encryption technology. Cryptocurrency transactions are processed via CoinsPaid and CatPay, both established providers in the digital payments space. mamabet.casino does not store sensitive card or bank account data beyond what is required for verification and regulatory purposes.

14. Dormant Accounts

If your account remains inactive for an extended period, mamabet.casino may classify it as dormant. We will notify you using the contact details registered to your account before any administrative charges or account closure procedures are applied. Any real-money balance remaining in a dormant account will be handled in accordance with applicable legal requirements. Please contact our support team if you wish to reactivate a dormant account.

15. Changes to This Policy

mamabet.casino reserves the right to amend this Payment Policy at any time. Where changes are material, we will notify registered players by email or by prominent notice on mamabet.casino. Continued use of the payment services following notification of changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Payment Policy or any transaction on your account, our support team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on mamabet.casino
• Email: Available via the Contact page on mamabet.casino
• Telegram: Available via the support link on mamabet.casino

We aim to respond to all payment-related queries as quickly as possible and to resolve any issues to your satisfaction.