This Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy sets out the obligations of VENUS DEL ALMA LIMITADA ("the Operator"), the company behind Mamabet, operating at mamabet.casino, and the corresponding obligations of players who use the platform. The Policy is designed to prevent mamabet.casino from being used as a vehicle for money laundering, terrorist financing, or any other financial crime, while maintaining a fair and transparent environment for all users.

1. Introduction and Legal Framework

Mamabet is owned and operated by VENUS DEL ALMA LIMITADA, a company incorporated under the laws of Costa Rica. mamabet.casino holds a Costa Rica gaming licence and conducts its operations in accordance with applicable Costa Rican legislation and internationally recognised standards for the prevention of money laundering and terrorist financing.

Although Costa Rica's licensing framework does not impose the same prescriptive AML regime as, for example, EU member states, the Operator voluntarily adopts robust AML and KYC procedures in line with the Financial Action Task Force (FATF) recommendations and best practice across the regulated iGaming industry. These procedures apply to all players, regardless of nationality or country of residence, who register and transact on mamabet.casino.

The Operator reserves the right to update this Policy at any time. Continued use of mamabet.casino following notification of any change constitutes acceptance of the revised terms.

2. Scope and Application

This Policy applies to:

• All registered players on mamabet.casino.
• All deposits, withdrawals, and account-to-account transfers facilitated through the platform.
• All payment methods accepted at mamabet.casino, including fiat currencies processed via Visa, Mastercard, bank transfer, Apple Pay, and Google Pay, as well as the 21 cryptocurrencies processed via CoinsPaid and CatPay (including Bitcoin, Ethereum, Tether, Solana, and Litecoin, among others).
• All promotional activity, bonuses, cashback, and VIP programme transactions conducted through the Lucky Kitchen programme.

The Operator maintains separate fiat and crypto balances. Funds deposited via a cryptocurrency must be withdrawn in cryptocurrency; funds deposited via fiat must be withdrawn via fiat. This separation assists in maintaining a clear and auditable transaction trail for AML purposes.

3. Definitions

• AML (Anti-Money Laundering): A set of laws, regulations, and procedures intended to prevent the disguising of illegally obtained funds as legitimate income.
• KYC (Know Your Customer): The process by which the Operator verifies the identity, age, and legitimacy of each player.
• CDD (Customer Due Diligence): Standard checks carried out to verify a customer's identity and assess the risk they pose.
• EDD (Enhanced Due Diligence): Additional checks applied to higher-risk customers, including politically exposed persons (PEPs) and those exhibiting unusual transactional behaviour.
• PEP (Politically Exposed Person): An individual who holds or has held a prominent public function, or who is closely associated with such a person.
• STR (Suspicious Transaction Report): A report filed by the Operator when a transaction is suspected of being linked to money laundering or other criminal activity.
• Sumsub: The third-party identity verification provider used by mamabet.casino to process KYC submissions.

4. Know Your Customer (KYC) Requirements

4.1 When KYC Is Required

KYC verification is mandatory before a player may make their first withdrawal from mamabet.casino. The Operator strongly encourages players to complete verification promptly after registration so that withdrawal requests are not delayed. The Operator may also request KYC documentation at any stage if it deems verification necessary, including but not limited to situations where unusual or high-value activity is detected on an account.

4.2 Standard KYC Documents

Players are required to submit the following documents as a minimum to satisfy standard Customer Due Diligence requirements:

• Proof of Identity: A valid, government-issued photographic identity document. Acceptable documents include a passport, national identity card, or driving licence. The document must clearly show the player's full name, date of birth, photograph, and document expiry date.
• Selfie Verification: A live selfie or a photograph of the player holding their identity document alongside a handwritten note containing the date and the name Mamabet or mamabet.casino. This requirement may be satisfied through the Sumsub automated verification flow.
• Proof of Address: A document confirming the player's residential address, dated no more than six months prior to submission. Acceptable documents include a utility bill, bank statement, mortgage statement, or official government correspondence. The document must display the player's full name and residential address.

4.3 Verification Process and Timescales

All KYC documentation is processed through Sumsub, the Operator's third-party identity verification partner. Players must upload their documents directly within their mamabet.casino account portal. KYC clearance typically completes within 24 hours of a complete submission being received. The Operator will notify the player via their registered email address once verification is approved or if further information is required.

Players should ensure that documents are legible, unobstructed, and in a supported file format. Submissions that are blurred, cropped, expired, or inconsistent with the information provided at registration will be rejected and the player asked to resubmit.

4.4 Age Verification

mamabet.casino is strictly prohibited to persons under the age of 18 years. The Operator treats underage gambling as a serious compliance risk and applies age verification checks during the KYC process. Where there is any doubt about a player's age, the account will be suspended pending verification. Funds held in the accounts of players found to be underage will not be returned and will be reported to the relevant authorities.

4.5 Source of Funds and Source of Wealth

Where the Operator determines that a player's level of deposits or wagering activity warrants further scrutiny, it may request documentation evidencing the source of funds used to finance gambling activity and/or the source of the player's overall wealth. Acceptable documentation may include:

• Recent payslips or an employer letter confirming salary.
• Bank statements covering a period specified by the Operator.
• Accountant-certified proof of business income or dividends.
• Documentation relating to an inheritance, property sale, or other one-time receipt of funds.
• Investment portfolio or pension statements.

Failure to provide satisfactory source of funds or source of wealth documentation will result in the player's account being restricted or suspended until the Operator is satisfied with the information provided.

4.6 Enhanced Due Diligence (EDD)

Enhanced Due Diligence will be applied where any of the following circumstances are identified:

• The player is identified as a Politically Exposed Person (PEP) or a close associate of a PEP.
• The player is a national of, or the funds originate from, a jurisdiction identified as high-risk by FATF or the Operator's internal risk assessment.
• The player's transactional behaviour is inconsistent with their stated profile or exhibits patterns associated with money laundering.
• The player has triggered internal risk thresholds based on deposit volume, frequency, or withdrawal patterns.
• Third-party screening flags the player against international sanctions lists, watchlists, or adverse media databases.

Under EDD, the Operator may require additional documentation, impose temporary account restrictions, reduce transaction limits, or escalate the matter to relevant authorities.

5. Anti-Money Laundering Procedures

5.1 Risk-Based Approach

The Operator applies a risk-based approach to AML compliance. Each player is assigned a risk rating — low, medium, or high — based on factors including their geographic location, payment methods used, volume and pattern of transactions, and any adverse information returned by screening tools. Risk ratings are reviewed periodically and may be updated at any time in response to changes in a player's behaviour or profile.

5.2 Transaction Monitoring

mamabet.casino employs ongoing transaction monitoring to detect activity that may be indicative of money laundering or other financial crime. The Operator's systems flag transactions and behavioural patterns including but not limited to:

• Unusually large single deposits or a rapid series of deposits significantly in excess of a player's typical activity.
• Deposits immediately followed by withdrawal requests with minimal or no gambling activity ("wash-through" behaviour).
• Attempts to circumvent transaction limits through structuring (the deliberate splitting of large amounts into smaller transactions).
• Deposits and withdrawals using different payment methods, currencies, or beneficiary details without a satisfactory explanation.
• Activity inconsistent with the player's stated occupation or source of funds.
• Repeated exploitation of bonus offers in a manner that prioritises extraction of value over genuine gameplay.
• Use of multiple accounts, shared devices, or shared payment methods across separate registrations.

5.3 Payment Method Controls

The Operator requires that all deposits and withdrawals are processed using payment methods registered to the same individual as the mamabet.casino account holder. Third-party deposits and withdrawals are prohibited. Players may not deposit on behalf of, or withdraw on behalf of, any other person.

Where a player uses cryptocurrency, the Operator notes that blockchain transactions are pseudonymous but traceable. The Operator reserves the right to request information about the origin of cryptocurrency funds and to conduct blockchain analytics where appropriate. As noted, fiat balances and crypto balances are maintained separately; crypto deposits must be withdrawn in crypto and fiat deposits must be withdrawn via fiat.

5.4 Deposit and Withdrawal Limits as AML Controls

The transaction limits applied at mamabet.casino serve both player-protection and AML functions. Standard account limits are as follows:

Increases to daily and weekly limits are granted through the Lucky Kitchen VIP programme and are subject to the Operator's satisfaction with the player's KYC status and risk profile. Where a player's risk profile changes adversely, limits may be reduced without prior notice.

5.5 Suspicious Transaction Reporting

Where the Operator's compliance team identifies a transaction or pattern of activity that cannot be satisfactorily explained and that gives rise to a reasonable suspicion of money laundering or terrorist financing, an internal Suspicious Transaction Report (STR) will be raised and reviewed by the Operator's designated compliance officer. Where the internal review confirms the suspicion, the matter will be escalated to the appropriate authorities in accordance with applicable law.

The Operator is legally prohibited from "tipping off" any player who is the subject of an STR or related investigation. Players must not be informed that an STR has been raised or that an investigation is underway.

5.6 Sanctions Screening

All players are screened against applicable international sanctions lists, including those maintained by the United Nations, the European Union, the United States Office of Foreign Assets Control (OFAC), and the United Kingdom's Office of Financial Sanctions Implementation (OFSI), as well as other relevant watchlists. Where a player matches a sanctions entry, their account will be blocked immediately and the matter reported to the relevant authorities. Funds held in a sanctioned player's account will be frozen pending legal instruction.

6. Player Responsibilities

Players using mamabet.casino are required to:

• Provide accurate, truthful, and up-to-date personal information at registration and throughout the life of their account.
• Notify the Operator promptly of any change to their personal details, including name, address, or contact information.
• Submit requested KYC documentation promptly and in the format specified by the Operator.
• Use only payment methods that are registered in their own name and that have been lawfully obtained.
• Confirm, by accepting the Terms and Conditions of mamabet.casino, that the funds they deposit are not derived from criminal activity.
• Cooperate fully with any request for additional information or documentation made by the Operator's compliance team.

Failure to comply with any of the above obligations may result in account suspension, withdrawal of funds being withheld pending investigation, or permanent account closure. Where criminal conduct is suspected, the matter will be reported to the relevant law enforcement authorities.

7. Account Suspension, Closure, and Fund Withholding

The Operator reserves the right, without prior notice, to:

• Suspend or permanently close a player's account where KYC documentation cannot be verified to the Operator's satisfaction within a reasonable timeframe.
• Withhold withdrawal requests pending the outcome of a KYC review or AML investigation.
• Freeze account balances where there is a reasonable suspicion of fraudulent or criminal activity.
• Void bonuses, free spins, cashback, freechips, and any other promotional benefits where they have been obtained through activity suspected of constituting money laundering, bonus abuse, or fraud.
• Report the matter to relevant law enforcement or regulatory authorities and cooperate fully with any subsequent investigation.

Where an account is closed for AML or KYC reasons and no criminal conduct has been confirmed, any verified legitimate balance will be returned to the player via the original payment method, subject to the Operator completing its internal review.

8. Data Protection and Confidentiality

All personal data collected during the KYC process is handled in accordance with the Operator's Privacy Policy. Documents submitted to Sumsub and to the Operator's compliance team are used solely for the purposes of identity verification and AML compliance. The Operator implements appropriate technical and organisational measures to protect player data against unauthorised access, loss, or disclosure.

Player data may be shared with third-party verification providers (including Sumsub), payment processors (including CoinsPaid and CatPay), and regulatory or law enforcement authorities where required by law. Data will not be sold or disclosed to unrelated third parties for commercial purposes.

9. Responsible Gambling and AML Interaction

mamabet.casino recognises that problem gambling and financial crime can present overlapping risk indicators. Unusually large or erratic deposits, the rapid cycling of funds through a gambling account, and behaviour that prioritises extraction of winnings over gameplay are all patterns that may simultaneously indicate gambling harm and potential money laundering activity.

The Operator's compliance and responsible gambling teams work in coordination. Players who are identified as potentially vulnerable may also be subject to enhanced financial scrutiny. mamabet.casino offers a range of responsible gambling tools, including deposit limits, session limits, and self-exclusion, all accessible through the player account portal. Players who feel they may have a problem with gambling are encouraged to contact the support team via 24/7 live chat, email, or Telegram, or to seek assistance from an independent organisation.

10. Internal Controls and Staff Training

The Operator maintains documented internal AML and KYC procedures and ensures that all relevant personnel with access to player data, payment processing, or compliance functions receive appropriate training. Training covers the recognition of suspicious activity, the correct escalation procedures for raising internal reports, and the legal obligation not to tip off individuals who are the subject of an investigation.

The Operator appoints a designated compliance officer responsible for overseeing adherence to this Policy, reviewing flagged accounts, authorising STR submissions, and maintaining records as required by applicable law.

11. Record Keeping

The Operator retains copies of all KYC documentation, transaction records, and internal compliance reports for a minimum period consistent with applicable legal and regulatory requirements. Records are stored securely and may be provided to competent authorities upon lawful request. Retention periods commence from the date on which the relevant transaction was conducted or the account was closed, whichever is the later.

12. Contact and Reporting

Players who have questions about this Policy, or who wish to submit KYC documents outside the standard account portal process, may contact the mamabet.casino compliance team through any of the following channels:

• 24/7 Live Chat: Available directly on mamabet.casino
• Email: Via the support address listed in the player account portal
• Telegram: Via the official Mamabet Telegram support channel

This Policy was last reviewed and updated in 2026. mamabet.casino is operated by VENUS DEL ALMA LIMITADA, Costa Rica.